Aviation modernization has begun, and the passenger is at the middle of this trend. Airports and airlines are reaching out to passengers, seeking to improve their travel experiences with lighter spaces, comfortable seating and improved wayfinding. Passengers are taking control of their travel experience through self-service kiosks. Through it all, airports and airlines continue the conversations begun before 2001 about how to use new technologies to build the airport experience of the future.
Articles: BenchMark 2000 No. 1
